(647) 930-2103

PRIVACY POLICY

Privacy Policy

This policy explains how collects, uses, and protects the personal information you share when you contact us or book a repair. We keep it simple, and we handle your information in line with Canadian privacy law (PIPEDA).

What we collect

Your name and phone number.
Your email address, if you choose to provide one.
Your service address and details about the appliance and the problem.
Basic website usage data (see “Cookies and analytics” below).

How we collect it

We collect this information directly from you — when you call us, fill in a form on this website, or speak with a technician at your home. You choose what to share; if you leave something out, we may not be able to book or complete the repair.

How we use it

To schedule and carry out your repair.
To call or message you back about your request, quote, or appointment.
To issue invoices and honour warranty claims.
To follow up on a completed job and improve our service.

We only use your information for the purpose you gave it to us. We don't send marketing you didn't ask for.

Sharing your information

We don't sell or rent your personal information. We share it only where it's needed to do the job — for example, with a payment processor to take payment — or where we're required to by law.

Cookies and analytics

Our website may use cookies and basic analytics to understand how the site is used and to keep it working properly. You can control or clear cookies through your browser settings.

How we protect and keep it

We take reasonable steps to safeguard your information and limit access to the people who need it to serve you. We keep it only as long as needed to provide the service, meet our warranty and tax obligations, and comply with the law.

Your choices and rights

You can ask to see the information we hold about you, ask us to correct it, or withdraw your consent for us to contact you. Just call us and we'll take care of it. Our services are meant for adults, and we don't knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The version posted on this page is always the current one.

This page is a plain-language summary of how we handle personal information and is not legal advice. Last updated: July 2026.

Questions about your privacy?

Give us a call and we'll be glad to help.

(647) 930-2103